Services & Support
At a Glance
SentinelOne offers a breadth of services to set you up for success at every step, augment your security operations with expert help, and get support when and where you need it.
Managed Detection, Hunting, & Response Services
Support & Training Offering
Levels of
Service
24x7 MDR
Global threat expertise for managed prevention, detection and response to emerging threatsThreat Investigation
Console indicator and dynamic analysis with full response capabilitiesDFIR Investigation
Forensic investigation at scale including RCA, breach/exfil determination, malware reverse engineering, memory analysis and moreIncident Response
Retainer IR experts at the ready for on-demand investigations, incident response and response planningResponse Readiness
Review Quarterly configuration health check to ensure IR readiness (agent health, policy and configuration, hardening recommendations)WatchTower
Active campaign threat hunting for attacker techniques, global APT campaigns, and emerging cyber crimesWatchTower Pro
24x7 custom threat hunting support, compromise assessments and external huntingGlobal Hunting Team24x7 team of threat hunting experts
Emerging Threat DetectionsGlobal incident, supply chain & 0-day monitoring
Intelligence-Based HuntingActive campaign tracking & TTP hunting
Machine Learning HuntsPrecision models to identify anomalous events
Behavioral HuntingHands-on-keyboard and insider threat attack pattern detection
Threat Intelligence ReportingMonthly & Flash reports
WatchTower Hunting LibraryHunt queries
Premium Hunting SupportDesignated threat hunter for custom hunts and intel on-demand
Compromise AssessmentsBespoke threat hunting program development, reporting & mitigation guidance
External HuntingAttack surface mapping, dark web exposure, domain mimic, and vulnerability monitoring
Best-Practice Deployment Assistance
In-Product Resource Center
Support Portal Access
Technical Support by Phone, Web, Email
Coverage SLA
Follow-the-Sun for Sev-1 and Sev-2
Designated Technical Account Manager
Proactive Health Monitoring & Ticket Creation
Optional with GO or TAM
Optional with GO or TAM
Sev-1
5 x 9 Business Week
24 x 7 x 365
24 x 7 x 365
Optional
Optional
Live Training (Virtual, On-Site)
On-Demand Training
Private On-Site Training
Course Certifications